What is impacting the customer experience?

Click yes on what is impacting your customer experience where customer intimacy may help.

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Managing Customer Expectations

Overpromising and Under-delivering

Over Complicating the Offer

Lack of Clarity

People Dependent.

How did you go?

Will Customer Intimacy help you deliver a better customer experience?

Clicked Yes? Do you do these already? Not Sure?

Unlikely Customer Intimacy will help your Customer Experience?

If you clicked no on the capabilities, it just means customer intimacy may not help with customer experience.

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