Are the skills Embedded?

You clicked yes to capabilities that could help build success. Here are some simple questions to help confirm whether these skills are embedded.

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When you are observing your sales person.

Curiosity

Curiosity

When your salespeople meet someone or even experience a new situation do they show genuine curiosity and the other person is willing to share?

No, more often they like to talk more.

Clarity

Clarity

When you ask your sales person to do something for you, do they really seek to understand what success would look like for you?

No, More often they either say yes, defend themselves or say no.

Listen

Listen

Would you say your sales person is an exceptional listener?

No, they are good talkers.

Personalities

Personalities

When you observed your sales person are they able to get along with different types of people and adjust how they communicate with them?

No, their charisma normally makes most personalities like them.

Articulate

Articulate

When your sales person is talking about a sale do they always articulate what matters most for their customer and what success looks like first?

No, they talk about what they are going to sell.

Useful

Useful

When your sales person is engaging with you do you find they drive the conversation and it is useful for you?

No, more often it is just responding to what I ask them or they are requesting something of me.

Value

Value

When your sales person is discussing what they sell do they articulate in different ways how it is useful for different people and teams at that customer?

No, more often it is specifically talking about the application of the product and the features and advantages.

How did you go?

Are they embedded?

If you clicked yes, customer intimacy may not be what you need right now.

Not Embedded?

Would embedding customer intimacy into your sales team help your business?

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